REGISTRATION POLICY / REFUND POLICY / SAFETY REGULATIONS
We can’t wait to welcome you to the Great Race! We know you're looking forward to it—we are, too!
While we are working toward producing a safe and fun event, it is possible that we may have to implement policies or changes to keep up with federal, state, county or city guidelines. This may affect routes, timing or aid stations. It is also possible, for reasons out of our control, that there is a risk of cancellation. Please understand event planning requires advanced purchasing of services and items. Like most running events, we too have a no refund policy.
In full transparency, here are some additional details regarding our registration policies:
• Entry fees are lowest when you sign up early. Discounts are built into the pricing from the start and increase gradually as race day approaches—about once per month. If space is still available, the highest prices apply during Race Week.
• All entry fees are non-refundable. The Great Race offers flexible options with the opportunity to switch distances, transfer to another person, defer, or move to the virtual event, or purchase RegShield Registration Protection when you register, if transacted within posted deadlines and guidelines. When you register for this event you are making a non-refundable purchasing decision and must agree to this policy. This policy stays in effect whether you are injured, have an unexpected business or family emergency, illness, pregnancy, etc. Once you register, unrecoverable race course services and items are paid for, for you, as if you will be attending the event.
Flexible Options (Within Posted Deadlines)
We get it—life happens. That’s why we offer a variety of options if your plans change:
- All entry fees and processing fees are non-refundable, regardless of the reason (injury, illness, emergency, pregnancy, scheduling conflict, etc.).
- Registration Protection – If you choose to add optional FanShield (RegShield) protection during registration, your purchase may be reimbursed through FanShield under 18 covered reasons—such as injury or illness, serious illness in the family, work travel conflicts, layoffs, severe weather, or mechanical breakdown. This add-on is offered for an additional fee during checkout. Please review the insurance terms carefully to understand what is and isn’t covered. To select RegShield, you must pay with a credit card—Apple Pay is not supported for this option.
- Distance Switch – You may switch distances by logging in to your RunSignUp account before the posted deadline. If the new race has a higher entry fee, you’ll pay the difference. If it’s lower, there is no refund of the difference.
- Transfer to Another Person – You may transfer your entry to someone else. A transfer fee will apply.
- Defer to Next Year – You may defer your registration to the following year for a deferment fee.
- Switch to Virtual – If you can’t attend in person, you're welcome to transfer to the virtual event at no additional charge.
Additional Notes & Safety Policies
- Waiver Required – Your entry is not complete until you sign your waiver, even if someone else registered you. Sign online to save time at Packet Pick-Up.
- Emergency Circumstances – In the event of natural disasters, severe weather, emergencies, or public health concerns, we reserve the right to alter, postpone, or cancel the event. In such cases, registrations will automatically be transferred to the virtual event. No refunds will be issued.
- Email Accuracy – Be sure to enter the entrant’s valid email address when registering. This is how we’ll send your confirmation and important race instructions.
Course & Participation Rules
- No Animals – For safety, no dogs or animals are allowed on the course or at the event.
- Strollers – Running strollers are welcome, but you must start at the back of the pack.
- No Wheels – No bikes, skates, scooters, or other wheeled devices are permitted on the course (except strollers as noted above).
- Stay Aware – Runners must stay alert and aware of their surroundings at all times. Running with headphones can prevent you from hearing traffic, emergency vehicles, course instructions, or other runners—and that creates a serious safety risk. Most roads on the course are only partially closed, so staying fully aware is essential for your safety and the safety of those around you.
- Packet Pick-Up – You’ll need your registration QR code or a valid photo ID to collect your race gear.
We hope you understand and appreciate these policies. They’re in place to keep the event safe, fair, and enjoyable for everyone.